Accessibility Statement

Our Commitment to Accessibility

Direct Towing Service LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

We believe that everyone should be able to access our services and information online, regardless of ability. Our goal is to provide a website that is accessible to the widest possible audience, regardless of technology or ability.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities. Conforming to these guidelines helps us ensure that the website is accessible to all users.

WCAG 2.1 Level AA defines a set of success criteria that remove major barriers to accessibility. We regularly test our website against these criteria using both automated tools and manual testing.

While we work to ensure accessibility, some older content may not be fully accessible to all users. If you identify any issues, please contact us so we can address them.

Accessibility Features

Our website incorporates the following accessibility features:

• Semantic HTML: We use proper HTML markup to ensure content is accessible to screen readers and assistive technologies.
• Alternative Text: Images on our website include descriptive alternative text to convey their meaning to users who cannot see them.
• Keyboard Navigation: Our website can be navigated using a keyboard alone, allowing users who cannot use a mouse to access all content and functionality.
• Clear Navigation: We provide consistent and clear navigation throughout the website to help users find information easily.
• Readable Fonts: We use legible fonts and appropriate font sizes to ensure content is readable for all users.
• Color Contrast: We maintain sufficient color contrast between text and background colors to improve readability.
• Form Labels: All form fields have proper labels to ensure users can understand what information is being requested.
• Focus Indicators: Visible focus indicators help keyboard users identify which element is currently selected.
• Skip Links: Skip navigation links allow users to bypass repetitive content and go directly to the main content.
• Responsive Design: Our website is responsive and works well on various devices and screen sizes.

Known Limitations

Despite our best efforts, some accessibility limitations may exist on our website:

• Some PDF documents may not be fully accessible. We are working to make these documents accessible or provide alternative formats upon request.
• Third-party content, such as embedded maps or forms, may not be fully accessible. We work with third-party providers to encourage improved accessibility.
• Some multimedia content may not have captions or transcripts. We are working to add these accessibility features.

We are actively working to address these limitations and improve accessibility across all areas of our website.

Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

We test our website with these technologies to ensure compatibility and address any issues that arise.

Technical Specifications

Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML5 (HyperText Markup Language)
• CSS3 (Cascading Style Sheets)
• JavaScript
• WAI-ARIA (Web Accessibility Initiative - Accessible Rich Internet Applications)

These technologies are relied upon for conformance with the accessibility standards used.

Feedback and Assistance

We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

• Email: info@directtowingservice.org
• Phone: +1 (910) 258-3449
• Mailing Address: 288 W 7th St, Orlando, FL 32824

We try to respond to accessibility feedback within 2-3 business days and to propose a solution within 10 business days.

Alternative Access Methods

If you are unable to access information on our website due to accessibility barriers, please contact us and we will provide the information you need in an alternative format. We can provide:

• Information in large print
• Information in audio format
• Information in electronic format (Word or PDF)
• Assistance over the phone

Ongoing Efforts

We are committed to ongoing accessibility improvements. Our efforts include:

• Regular accessibility audits of our website
• Training for staff on accessibility best practices
• Monitoring of accessibility guidelines and standards updates
• Implementing improvements based on user feedback

Contact Us

If you have questions or concerns about accessibility, please contact us:

Direct Towing Service LLC

288 W 7th St
Orlando, FL 32824

Phone: +1 (910) 258-3449

Email: info@directtowingservice.org

Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the accessibility of those sites. We encourage you to contact those organizations directly regarding their accessibility policies and practices.