Terms of Service

1. Acceptance of Terms

By accessing and using the website of Direct Towing Service LLC ("we," "us," or "our"), or by requesting and using our towing and roadside assistance services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and Direct Towing Service LLC regarding your use of our website and services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website. Your continued use of our website or services following the posting of modified Terms constitutes your acceptance of those modifications.

2. Description of Service

Direct Towing Service LLC provides professional towing and roadside assistance services, including but not limited to:

• Emergency and scheduled towing services for light and medium-duty vehicles
• Jump start services for dead batteries
• Tire change services
• Fuel delivery services
• Vehicle lockout assistance
• Vehicle transport and recovery
• Commercial fleet towing services

Our services are available in Orlando, Florida and surrounding areas. Service availability and response times may vary based on location, weather conditions, traffic, and operational capacity.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have legal authority to request services for the vehicle in question
• Provide accurate and complete information when requesting services
• Have the ability to pay for services rendered

By requesting our services, you represent and warrant that you meet these eligibility requirements.

4. User Responsibilities

When using our website or services, you agree to:

• Provide accurate, current, and complete information when submitting service requests
• Update your information promptly if it changes
• Be present at the service location or arrange for authorized representation
• Inform us of any hazardous conditions or special circumstances (e.g., vehicle in a dangerous location, damaged vehicle components)
• Pay for services rendered according to our pricing policies
• Follow all safety instructions provided by our operators
• Not interfere with the performance of our services
• Not provide false or misleading information
• Not use our services for any illegal or unauthorized purpose

5. Prohibited Uses

You may not use our website or services:

• For any unlawful purpose or in violation of any applicable laws
• To request services for a vehicle you do not have legal authority to authorize
• To make false, fraudulent, or prank service requests
• To harass, abuse, or harm our employees, operators, or other customers
• To interfere with or disrupt our operations or website
• To attempt to gain unauthorized access to our systems or data
• To transmit viruses, malware, or other harmful code
• To engage in any activity that violates the rights of others

We reserve the right to refuse service to anyone who violates these prohibitions or for any other legitimate business reason.

6. Intellectual Property

All content, features, and functionality on our website, including but not limited to text, graphics, logos, images, software, and code, are the exclusive property of Direct Towing Service LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, distribute, or create derivative works from our content without express written permission
• Use our trademarks, logos, or branding without authorization
• Remove or alter any copyright, trademark, or other proprietary notices
• Use our content for commercial purposes without authorization

7. Disclaimer of Warranties

OUR SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR RELIABILITY OF RESULTS

We do not warrant that:

• Our services will meet your specific requirements
• Our services will be uninterrupted, timely, or error-free
• The results obtained from our services will be accurate or reliable
• Any errors in our website will be corrected
• Our services will be available at all times or locations

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIRECT TOWING SERVICE LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR BUSINESS
• LOSS OF DATA
• LOSS OF USE
• COST OF SUBSTITUTE SERVICES
• PERSONAL INJURY OR PROPERTY DAMAGE (EXCEPT TO THE EXTENT CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT)

Our total liability for any claim arising from or related to our services or website shall not exceed the amount you paid for the specific service giving rise to the claim, or $500, whichever is greater.

We are not responsible for:

• Pre-existing damage to your vehicle
• Damage resulting from improper loading or towing by others
• Delays caused by traffic, weather, or circumstances beyond our control
• Loss or damage to personal property left in vehicles
• Consequences of your failure to follow safety instructions

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so some of the above limitations may not apply to you.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of third-party sites.

We may use third-party service providers to fulfill your service request. These providers are independent contractors and not our employees or agents. We are not responsible for their acts or omissions beyond our direct control.

When processing insurance claims, we may share information with your insurance company. We are not responsible for decisions made by insurance companies regarding coverage.

10. Payment and Pricing

By requesting our services, you agree to pay the applicable fees for services rendered. Pricing is based on:

• Service type and complexity
• Distance traveled
• Time of day (emergency/after-hours rates may apply)
• Vehicle type and condition
• Location and accessibility

Payment is due at the time of service unless other arrangements have been made. We accept major credit cards, debit cards, and cash. Returned payments may be subject to additional fees.

We reserve the right to require payment or payment authorization before providing services.

11. Indemnification

You agree to indemnify, defend, and hold harmless Direct Towing Service LLC and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party right
• Any false or misleading information you provide

12. Termination

We reserve the right to terminate or suspend your access to our website or services at any time, without prior notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or false service requests
• Abuse or harassment of our personnel
• Failure to pay for services rendered
• Any other conduct that we determine, in our sole discretion, to be inappropriate or harmful

Upon termination, all rights granted to you under these Terms will immediately cease. Termination does not affect our right to collect fees owed or any other remedies available to us.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Any dispute arising from or related to these Terms or our services shall be resolved in the state or federal courts located in Orange County, Florida. You consent to the personal jurisdiction of such courts and waive any objection to venue in those courts.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Dispute Resolution

We strive to resolve any disputes amicably. If you have a complaint or concern, please contact us directly using the contact information below. We will make reasonable efforts to address your concerns.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Direct Towing Service LLC regarding your use of our website and services and supersede all prior agreements and understandings.

16. Contact Us

If you have any questions about these Terms, please contact us: