Privacy Policy

1. Introduction

Direct Towing Service LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our towing and roadside assistance services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. We reserve the right to make changes to this privacy policy at any time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a towing or roadside assistance service
• Contact us via phone, email, or our website form
• Subscribe to our newsletter or marketing communications
• Create an account for commercial or fleet services

This information may include:

• Full name
• Phone number
• Email address
• Mailing address and service location
• Vehicle information (make, model, year, license plate)
• Payment information (credit card details, billing address)
• Insurance information (for insurance claim processing)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visit
• Device type (desktop, mobile, tablet)
• Geographic location (country, city)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly, such as session management and security.
• Functional Cookies: Allow the website to remember choices you make and provide enhanced features.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to track visitors across websites for advertising purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and fulfill towing and roadside assistance services you request
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Payment Processing: To process transactions and send related information
• Service Improvement: To improve our website, services, and customer experience
• Marketing: To send promotional communications (with your consent) about services that may interest you
• Legal Compliance: To comply with legal obligations, enforce our agreements, and protect our rights
• Analytics: To analyze usage patterns and improve website functionality
• Emergency Response: To dispatch assistance to your location when requested

4. Who Has Access to Your Information

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors and service providers who perform services on our behalf, such as:

• Payment processors
• Towing partners and subcontractors
• Email service providers
• Website hosting providers
• Analytics providers

4.2 Business Transfers

Your information may be transferred as part of a merger, acquisition, or sale of assets.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or other legal process.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.5 Insurance Companies

We may share relevant information with insurance companies when processing claims for covered towing services.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

Third-party services we may use include:

• Google Analytics (website analytics)
• FormSubmit (form processing)
• Payment processing services
• Map services for location data

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you requested
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain accurate business records

Service records and related personal information are typically retained for a minimum of 7 years to comply with legal and insurance requirements. After this period, information is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive it in a portable format.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to legal retention requirements.

8.4 Restriction of Processing

You have the right to request restriction of processing your personal information in certain circumstances.

8.5 Objection

You have the right to object to processing of your personal information for direct marketing purposes.

8.6 Withdrawal of Consent

Where we rely on consent for processing, you have the right to withdraw it at any time.

8.7 Opt-Out of Marketing

You can opt out of marketing communications by clicking "unsubscribe" in emails or contacting us directly.

To exercise any of these rights, please contact us at info@directtowingservice.org or call +1 (910) 258-3449.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Direct Towing Service LLC

288 W 7th St
Orlando, FL 32824

Phone: +1 (910) 258-3449

Email: info@directtowingservice.org